Global Sourcing of Business and IT Services
Leslie P. Willcocks, Mary C. Lacity - Collection Technology, Work and Globalization
Résumé
Global sourcing is prescribed for everything from back office services like information technology development to core services such as innovation, marketing, and customer care. Outsourcing can deliver on its promises, but it takes a tremendous amount of detailed management on both the client and supplier sides to realize expected benefits. But, as long as risks are properly mitigated, transformational outsourcing can lead to business enhancing results - significantly lower costs, better services and increased revenues.
This book provides in-depth insights into the detailed practices that lead to success. Written by two internationally acclaimed academics and their colleagues, it covers the best practices on IT outsourcing, offshoring, business process outsourcing, and netsourcing. This book is a must read for any practitioner, academic, or student concerned with global sourcing in the next ten years.
L'auteur - Leslie P. Willcocks
Dr. Leslie P. Willcocks is Professor in the area of technology work and globalization at London School of Economics and Political Science, Associate Fellow at Templeton College, Oxford, and holds visiting chairs at Melbourne and Erasmus universities. His doctorate is from Cambridge University and he has been for the last 16 years Editor-in-Chief of the Journal of Information Technology. He is co-author of 25 books, and has published over 160 refereed papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly, MISQ Executive, Journal of Management Studies, Communications of the ACM, and Journal of Strategic Information Systems. In February 2001, he won the PriceWaterhouseCoopers/Michael Corbett Associates World Outsourcing Achievement Award for his contribution to this field. He is a regular keynote speaker at international practitioner and academic conferences, has extensive consulting experience, and is regularly retained as adviser by major corporations and government institutions.
L'auteur - Mary C. Lacity
Dr. Mary C. Lacity is a Professor of Information Systems at the University of Missouri-St. Louis, Research Affiliate at Templeton College, Oxford University, and Doctoral Faculty Advisor at Washington University. Her research interests focus on IT management practices in the areas of sourcing, IT privatization, relationship management, and project management. She has conducted case studies in over 100 organizations and has surveyed both US and European IT managers on their management practices. She has given executive seminars world-wide and has served as an expert witness for the US Congress. She was the recipient of the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has published five books and 50 scholarly papers. Her articles have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM and many other academic and practitioner outlets. She is Senior Editor for MIS Quarterly Executive and US Editor of the Journal of Information Technology.
Sommaire
- List of Tables
- List of Figures
- Acknowledgments
- Series Preface
- Notes on Co-authors
- Transforming back offices through outsourcing: Approaches and lessons
- Managing the sourcing process: A life cycle perspective
- The core capabilities framework for achieving high performing back offices
- Assessing 12 supplier capabilities
- The winner's curse in outsourcing: How to avoid relational trauma
- Outsourcing human resources: The case of BAE Systems
- Outsourcing indirect procurement spend: The case of BAE Systems
- Managing knowledge in outsourcing: Cases in financial services
- Off shoring of IT work: 29 practices
- From application service provision to netsourcing: A risk mitigation framework
- The future of global sourcing: Trends and enduring challenges
- Authors' publications on global sourcing of business and IT services
- Index
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Palgrave |
| Auteur(s) | Leslie P. Willcocks, Mary C. Lacity |
| Collection | Technology, Work and Globalization |
| Parution | 24/08/2006 |
| Nb. de pages | 320 |
| Format | 15,5 x 24 |
| Couverture | Relié |
| Poids | 632g |
| Intérieur | Noir et Blanc |
| EAN13 | 9780230006591 |
| ISBN13 | 978-0-230-00659-1 |
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