The Knowledge Management Toolkit

Orchestrating IT, Strategy, and Knowledge Platforms

Amrit Tiwana

384 pages, parution le 15/04/2002 (2^eme édition)

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Résumé

The #1 practical knowledge management implementation guide—now completely updated!

Incremental, results-driven techniques that build on existing knowledge and infrastructure
Covers planning, design, development, deployment, and management
Powerful new solutions for measuring the ROI of KM platforms

In The Knowledge Management Toolkit, Second Edition, leading consultant Amrit Tiwana walks step by step through the development of a state-of-the-art enterprise Knowledge Management Platform. Thoroughly revised to reflect today's latest tools, technologies, and best practices, this hands-on guide offers a complete roadmap for building KM systems incrementally?with each step delivering new business value, and seamlessly building on the work that preceded it. Utilizing practical checklists and diagrams, Dr. Tiwana introduces today's best techniques for planning, design, development, deployment, and management, demonstrating exactly how to:

Identify the knowledge most crucial to your business
Align business strategy and knowledge management
Leverage existing infrastructure
Transition from managing data to knowledge
Focus on process, and on tacit?not just explicit?knowledge
Architect a future-proof, adaptable KM platform
Build and deploy KM systems using the proven Results Driven Incrementalism (RDI) methodology
Implement leadership and reward structures that make KM work
Rigorously calculate ROI on KM systems

Among this edition's many new features: a thoroughly rewritten chapter on strategy; powerful new "real-oROI; in-depth discussions of knowledge platforms and digital peer-to-peer networks; many new case studies; and much more.

CD-ROM INCLUDED

The accompanying CD-ROM contains Tiwana's interactive, unrestricted KM Toolkit, plus an extensive bibliographic database of recent KM research, a complete working Web-based KM system, bonus appendices, and reusable copies of all of the book's figures.

Contents
I. THE RUBBER MEETS THE ROAD.

1. Introduction.
2. The Knowledge Edge.
3. From Information to Knowledge.

II. THE ROAD AHEAD: IMPLEMENTING KNOWLEDGE MANAGEMENT.

4. The 10-Step KM Road Map.

IIA. THE FIRST PHASE: INFRASTRUCTURAL EVALUATION AND LEVERAGE.

5. The Leveraged Infrastructure.
6. Aligning Knowledge Management and Business Strategy.

IIB. THE SECOND PHASE: KM SYSTEM ANALYSIS, DESIGN, AND DEVELOPMENT.

7. Infrastructural Foundations.
8. Knowledge Audit and Analysis.
9. Designing the KM Team.
10. Creating the KM System Blueprint.
11. Developing the KM System.

IIC. THE THIRD PHASE: KMS DEPLOYMENT.

12. Prototyping and Deployment.
13. The CKO and Reward Structures.

IID. THE FINAL PHASE AND BEYOND: MEASURING ROI AND PERFORMANCE.

14. Metrics for Knowledge Work.
15. Case Studies.

III. SIDE ROADS: APPENDICES.

Appendix A: The Knowledge Management Assessment Kit.
Appendix B: Alternative Schemes for Structuring the KM System Front End.
Appendix C: Software Tools.
Appendix D: Resources on the Web.
Endnotes and Bibliographic References.
Glossary.
Index.
About the CD.
Preface.
Acknowledgments.

L'auteur - Amrit Tiwana

Amrit Tiwana researches KM and teaches IT at the J. Mack Robinson College of Business, Georgia State University, Atlanta. He has consulted with several leading companies, been involved in high-technology startups, and regularly publishes in several international magazines and journals. He writes a monthly column for IT Magazine.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Prentice Hall
Auteur(s)	Amrit Tiwana
Parution	15/04/2002
Édition	2^eme édition
Nb. de pages	384
Format	18,5 x 24,2
Couverture	Broché
Poids	920g
Intérieur	Noir et Blanc
EAN13	9780130092243
ISBN13	978-0-13-009224-3