Summary: what customers really want

Review and analysis of mckain's book

Businessnews Publishing - Collection Business book summaries

44 pages, parution le 14/09/2016

Ajouter à une liste

Expédié sous 9 jours

Livraison à partir de 0,01€ dès 35€ d'achats
Pour une livraison en France métropolitaine

QUANTITÉ

Téléchargement immédiat

Format : ePub
Sans DRM

QUANTITÉ

Résumé

The must-read summary of Scott McKain's book: "What Customers Really Want: How to Bridge the Gap Between What Your Organization Offers and What Your Clients Crave".

This complete summary of the ideas from Scott McKain's book "What Customers Really Want" shows that there is a fundamental disconnection between what customers really want and what businesses currently offer. Customers want a personal connection with the people and the organisations they do business with so that the outcome is a compelling experience rather than a mere transaction. In his book, the author explores six major areas in which this business-to-consumer disconnection frequently occurs and how you can bridge the gap. This summary is a must-read for any business owner who wants to ensure that customers form a connection with the company and come back again and again.

Added-value of this summary:
- Save time
- Understand key concepts
- Expand your knowledge

To learn more, read "What Customers Really Want" and discover the key to connecting with your customers and providing a great customer experience.

Caractéristiques techniques

	PAPIER	NUMERIQUE
Éditeur(s)	Busi Book Sum
Auteur(s)	Businessnews Publishing
Collection	Business book summaries
Parution	14/09/2016	14/10/2014
Nb. de pages	44	15
Format	12 x 18	-
Couverture	Broché	-
Poids	55g	-
Contenu	-	ePub
EAN13	9782511041628	9782511018682