Strategy and performance

Getting the measure of your business

Andy Neely, Mike Bourne, John Mills, Ken Platts, Huw Richards

148 pages, parution le 01/06/2002

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Résumé

Understanding how your manufacturing business performs is essential to remaining competitive, but is extremely difficult to do. The main purpose of this book is to provide directors, managers, change agents and consultants with simple but effective tools to help design and implement performance measurement systems, such as the Balanced Scorecard. It contains specific tools which will be of interest to practising managers and consultants. These tools and techniques have been developed over many years and honed through application in companies such as Rolls-Royce Aerospace and Federal Mogul. Besides large multi-nationals, the techniques have also been used effectively in medium and smaller sized entreprises and are appropriate to any manufacturing company employing fifty people or more. A CD included with the book provides much supporting material. This book also forms part of a three-volume set covering business strategy, performance, and competencies.

Process Overview
- What is performance and why measure it
- What does a performance measurement system include
- The process of performance measurement system design
- Summary of phase 1 of the procedure
- Summary of phase 2 of the procedure
- Participation
- Process and project management
- Launching the process
- Further reading
Selecting a Facilitator
Launching the process
The workbook
- What are our main customer-product groups?
- What are our business objectives ?
- Are we achieving our business objectives?
- Have we chosen the right measures?
- Using our measures to manage the business
- What can we use to drive performance towards our objectives?
- Which performance drivers are the most important?
- How do we know these drivers are working?
- Have we chosen the right measures for the drivers?
- Using these measures to drive business performance

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Cambridge University Press
Auteur(s)	Andy Neely, Mike Bourne, John Mills, Ken Platts, Huw Richards
Parution	01/06/2002
Nb. de pages	148
Format	17,5 x 24,5
Couverture	Broché
Poids	375g
Intérieur	Noir et Blanc
EAN13	9780521750318
ISBN13	978-0-521-75031-8