Perfect Phases for Documenting Employee Performance Problems

Hundreds of Ready-to-Use Phrases for Addressing All Performance Issues

Anne Bruce - Collection Management

130 pages, parution le 14/06/2005

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Résumé

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:

Ways to enhance customer service in any business
Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture
The best answers to a wide range of interview questions
Tips for documenting performance issues and conducting face-to-face reviews

This quick-reference tool is perfect for managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.

L'auteur - Anne Bruce

Anne Bruce travels the globe as a popular speaker, author, and workplace coach specializing in employee performance and development, motivation, and leadership. She also hosts her own radio program in several major media markets called Anne Bruce Life Coach.

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Sommaire

Preface
Acknowledgments
Introduction
Indispensable Communications Tools
Lessons from the Best
Additional Tips and Techniques
Conclusion. Minding the Gap Between Performance Problems and Optimum Performance!
Appendix A: Sample Performance Builder
Appendix B: Problem-Solving Toolkit to Raise Perfect Phrases

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Anne Bruce
Collection	Management
Parution	14/06/2005
Nb. de pages	130
Format	12,5 x 20
Couverture	Broché
Poids	156g
Intérieur	Noir et Blanc
EAN13	9780071454070
ISBN13	978-0-07-145407-0