Managing Crises Before They Happen

What Every Executive and Manager Needs to Know About Crises Management

Ian I. Mitroff, Mitroff, Gus Anagnos

172 pages, parution le 01/11/2000

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Résumé

From tragic accidents to public relations fiascos, we live in an increasingly crisis-ridden society. In fact, half of the major industrial accidents of the past century occurred in the last 20 years.

Incidents such as Bhopal and the Exxon Valdez have become embedded in our consciousness, cultural icons of the worst sort. Other crises, less devastating but with serious impact on their businesses, occur almost daily. Why is this-- and what can be done to reverse this disturbing trend'

According to Ian Mitroff, one of the world's leading experts on crisis management, the rise in the crisis rate is due to an ingrained "it-can't happen- to-us" mentality--which, in turn, leads to a total lack of preparedness for crises. His solution' Find out in Managing Crises Before They Happen. This fascinating book provides readers with a powerful framework that will help them:

Recognize the early warning signals that almost always precede a crisis
Focus on the big picture, not just the details
Avoid becoming either the victim or the villain in a crisis situation
Understand the importance of personal character, corporate culture, and thinking outside the box to effective crisis management
Learn from one crisis things that can prevent or ameliorate the next.

Contents

1. Why Crises Are an Inevitable and Permanent Feature of Modern Societies
2. The Failure of Success--the Tylenol Poisonings, Crisis Management's "Ancient History"
3. A Best Practice Model--A General Framework for Crisis Management
4. Should We Tell the Truth? The Varieties of Truth and Telling the Truth
5. Assuming Responsibility--Victim or Villain'
6. Detecting Weak Signals--Making Sure that You Are the First to Get the Worst News!
7. Thinking Far Outside the Boxes
8. Treating the Big Picture
9. Crisis Management 2002--The Challenges Ahead

L'auteur - Ian I. Mitroff

Ian I. Mitroff, Ph.D. (Manhattan Beach, CA) is the Harold Quinton Distinguished Professor of Business Policy, Marshall School of Business at the University of Southern California, president of Comprehensive Crisis Management, and author of many books.

L'auteur - Gus Anagnos

Gus Anagnos is vice president of Comprehensive Crisis Management.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Amacom
Auteur(s)	Ian I. Mitroff, Mitroff, Gus Anagnos
Parution	01/11/2000
Nb. de pages	172
Format	15,5 x 23,5
Couverture	Relié
Poids	485g
Intérieur	Noir et Blanc
EAN13	9780814405635