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Making Scorecards Actionable
Balancing Strategy and Control
Nils-Goran Olve, Jan Roy, Carl-Johan Petri, Sofie Roy
Résumé
Over the last decade the concept of the Balanced
Scorecard has attracted attention around the world and has
been widely, and enthusiastically, adopted by many
organizations as a means to assure that intended strategies
are realized. However, in their work as consultants and
researchers, the authors have noted that all too often
expectations have not been met in practice.
Following on from an earlier book (Performance Drivers,
Olve, Roy and Wetter, Wiley 1999) this volume focuses on
the hands-on experiences of companies across a broad range
of organizations and the challenges that emerge as the
scorecards are put into operation. If these challenges are
not met they may hamper or even erode the implementation of
scorecards - even though the concept as such is valid.
Identifying achievements as well as failures, this book
looks at the challenges encountered by successful companies
when operating their scorecards, and shows how they manage
these problems.
Based on the experiences of leading world companies such as
Skandia, British Airways, Oriflame, Hewlett-Packard, Xerox,
Ericsson, Scandinavian Airlines and others, the authors put
forward a set of issues in designing scorecards and
scorecard processes. If managed correctly, an organization
is able to reap the benefits and realize the potential from
its scorecard implementation.
- Acknowledgements
- Scorecards 10 Years on - Fading Fad or Maturing Management?
- Scorecards in Use
- Skandia's Experience from Navigating into the Future
- Case Histories
- Challenges
- Visualizing Strategies in Maps
- Using Scorecards to Boost a Strategy-Grounded Dialogue
- Assigning Roles and Responsibilities for Operating Scorecards
- Connecting Strategic Intent: Designing Interfaces Between Scorecards
- How to Balance the Incentive System
- Using IT to Leverage the Scorecard
- Prospects: BSC as a Tool for Modern Management
- Notes
- References
L'auteur - Nils-Goran Olve
Nils-Göran Olve is Adjunct Professor at Linkbping University and an independent consultant based in Stockholm, Sweden. His books on the Balanced Scorecard, Performance Drivers and Making Scorecards Actionable, were published by Wiley and translated into eight languages.
Caractéristiques techniques
PAPIER | |
Éditeur(s) | Wiley |
Auteur(s) | Nils-Goran Olve, Jan Roy, Carl-Johan Petri, Sofie Roy |
Parution | 11/02/2003 |
Nb. de pages | 304 |
Format | 16 x 23,5 |
Couverture | Relié |
Poids | 590g |
Intérieur | Noir et Blanc |
EAN13 | 9780470848715 |
ISBN13 | 978-0-470-84871-5 |
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