Rethinking e-government services
User-centred approaches
Collectif
Résumé
Expecting substantial savings and improved public services - a trend further accentuated by the financial and economic crisis beginning in 2008 - OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, governments later saw low adoption and low use of e-government services which are still far from satisfactory today.
This report gives a broad description of the shift in governments' focus on e-government development - from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and of the different types of approaches to improving it. The monitoring and evaluation of user take-up are also discussed, including the existence of formal measurement frameworks. Good practices are presented to illustrate the different concrete approaches used by OECD countries.
Caractéristiques techniques
| PAPIER | NUMERIQUE | |
| Éditeur(s) | Oecd | |
| Auteur(s) | Collectif | |
| Parution | 02/10/2009 | 02/10/2009 |
| Nb. de pages | - | 240 |
| Contenu | - |
ePub + PDF + Mobi/Kindle |
| EAN13 | 9789264059405 |
9789264059412 |
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