Model business letters, e-mails and other business documents

Shirley Taylor

520 pages, parution le 24/10/2003 (6^eme édition)

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Résumé

The global best-selling companion to the fundamentals of business correspondence. Over 350,000 copies sold! In business, communication counts. Clear and well-structured letters, documents and e-mails can deliver better results, with speed and accuracy. The words that you use, and the way that you present them, also send important signals about you and your business to your customers, colleagues and business partners. So make sure you're sending the right ones.

Model Business Letters is a practical and comprehensive guide to help you get more value from your business communication.

In this book you will find over 500 sample documents for a wide range of business situations, easy to use examples and practical advice on content, language and style. Model Business letters will help you to put the key rules of good business writing into action, and a framework for creating clear and effective business communication, including:

How to present business documents correctly and clearly
how to structure your communication for maximum results
how to make your email work for you
model examples for a range of business communication needs
100 top-tips for better business writing

If you want your business to be a model of successful communication, Model Business Letters will be a valuable companion.

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L'auteur - Shirley Taylor

Shirley Taylor est Assistante de direction. Depuis 10 ans, elle exerce ses fonctions dans de grands organismes internationaux. Elle a récemment mis son expérience au profit des entreprises en devenant Consultante en communication. Elle est également l'auteur de nombreux livres et méthodes audiovisuelles d'enseignement.

Sommaire

Written communication - an overview
- Presentation of business documents
- Structuring your communications
- Language and tone
- E-mail
Routine business documents
- Enquiries and replies
- Quotations, estimates and tenders
- Orders and their fulfilment
- Invoicing and settlement of accounts
- Letters requesting payment
- Credit and status enquiries
- A typical business transaction
Creative and persuasive documents
- Complaints and adjustments
- Goodwill messages
- Reports and proposals
- Notices, advertisements and information sheets
- Circulars
- Sales letters and voluntary offers
- Publicity material
- Marketing matters
- Business Plans
- Meetings documentation
- Personnel
- Travel and hotels
- Secretarial and administrative correspondence
Classified business letters
- Agencies
- International trade
- Banking (home business)
- Banking (international business)
- Transport
- Insurance
Appendix
Index

Voir tout

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Prentice Hall
Auteur(s)	Shirley Taylor
Parution	24/10/2003
Édition	6^eme édition
Nb. de pages	520
Format	17 x 24,5
Couverture	Broché
Poids	910g
Intérieur	2 couleurs
EAN13	9780273675242
ISBN13	978-0-273-67524-2