Résumé
This non-technical book will teach you:
- What are the basic computer telephony concepts, and
applications such as
Voice Response, Call Centers, Fax Servers, and PC Switch technologies.
- How others have handsomely profited from UNIX based
computer telephony
applications through an in-depth review of 14 business case histories in
various industries.
- Study the processes of implementing a multiple site,
international computer
telephony integrated call center environment.
- Understand the business problems and processes that lead
to significant cost
savings and competitive advantage.
- What measures are needed to be taken to create the
business case for your
enterprise computer telephony solution.
L'auteur - John W. Kincaide
John Kincade
has over 16 years experience in computer technology. Over half of his career has been involved in UNIX systems, which includes over 4 years in enterprise-strength UNIX computer telephony. His company, Scheduled Solutions,provides sales support, and training of computer telephony systems. He has designed computer telephony solutions for many businesses world wide.
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | R & D Books |
| Auteur(s) | John W. Kincaide |
| Parution | 31/03/1998 |
| Nb. de pages | 456 |
| Format | 15 x 23 |
| EAN13 | 9781578200139 |
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