Supporting Users & Troubleshooting Desktop Applications on a Windows XP Operating System
MCDST 70-272 Exam Cram 2
Diana Huggins, Felicia K. Buckingham - Collection Exam Cram
Résumé
The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-272 exam, when combined with the 70-271 (the operating system exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users.
Co-written by best-selling author Dan Balter, the MCDST 70-272 Exam Cram 2 gives readers the essential information they need to know to pass the 70-272 exam, which includes configuring and troubleshooting applications (Internet Exporer, Outlook Express), resolving issues related to usability, resolving issues related to application customization, configuring and troubleshooting connectivity for applications, and configuring application security. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.
L'auteur - Diana Huggins
Diana Huggins is currently an independent contractor providing both technical writing and consulting services. Prior to this, she worked as a senior systems consultant. Some of the projects she worked on include a security review of Microsoft's official curriculum, content development for private companies, as well as network infrastructure design and implementation projects. Diana's main focus over the past few years has been on writing certification study guides. To complement her efforts, she also spends a portion of her time consulting for small- to medium-sized companies in a variety of areas and continues to work as an independent technical trainer. Diana currently has her Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Trainer (MCT), along with several other certifications from different vendors. Although her focus is on the Information Technology industry, she also holds a bachelor's degree in education. Diana runs her own company, DKB Consulting Services. The main focus of the company is on developing certification training courseware and online practice exams, as well as content delivery.
L'auteur - Felicia K. Buckingham
Felicia K. Buckingham est experte en programmation Excel et fondatrice de FKB Consulting.
Sommaire
- Configuring, Customizing, and Troubleshooting the Operating System
- Configuring, Customizing, and Troubleshooting Internet Explorer
- Configuring, Customizing, and Troubleshooting Outlook Express
- Configuring, Customizing, and Troubleshooting Office Applications
- Configuring, Customizing, and Managing Outlook
- Configuring and Troubleshooting Hardware
- Configuring and Troubleshooting Network Connectivity
- Configuring and Managing Application Security
- Identifying and Responding to Security Incidents
- Practice Exam #1
- Answer Key for Practice Exam #1
- Practice Exam #2
- Answer Key for Practice Exam #2
- A: Need to Know More?
- B: CD Contents and Installation Instructions
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Que |
| Auteur(s) | Diana Huggins, Felicia K. Buckingham |
| Collection | Exam Cram |
| Parution | 15/06/2004 |
| Nb. de pages | 320 |
| Format | 15 x 23 |
| Couverture | Broché |
| Poids | 530g |
| Intérieur | Noir et Blanc |
| EAN13 | 9780789731500 |
| ISBN13 | 978-0-789-73150-0 |
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