Supporting Users and Troubleshooting a Windows Desktop Operating System Platform

MCDST 70-271 Exam Cram 2

Dan Balter, Philip Wiest - Collection Exam Cram

460 pages, parution le 30/06/2004

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Résumé

The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-271 exam, when combined with the 70-272 (the application exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. Co-written by best-selling author Dan Balter, the MCDST 70-271 Exam Cram 2 gives readers the essential information they need to know to pass this exam, focusing on exactly what they need to know. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.

L'auteur - Dan Balter

Dan Balter, Chief Technology Officer for Info Technology Partners, Inc., is an independent consultant and trainer for corporate and government clients. He has authored more than 250 computer training videos and has co-authored several books.

L'auteur - Philip Wiest

Philip Wiest is a nationally known professional technical trainer who has presented 2500 Cisco and Microsoft seminars and workshops since 1989 throughout the United States, Canada, the United Kingdom, and Australia. Ed Tittel, Series Editor of the Training Guides and the Exam Cram 2 Series, has contributed to more than 100 books on various aspects of computing, including more than 50 titles on various IT certifications.

Sommaire

Self-Assessment
Installing the Windows XP Desktop Operating System
Configuring and Troubleshooting Resources
Managing and Troubleshooting Desktop Storage
Setting Up and Troubleshooting Hardware Components and Device Drivers
Managing and Troubleshooting User and Desktop Settings
Troubleshooting Local Security, System Startup, and User Logon Problems
Monitoring and Analyzing Operating System Performance
Managing and Troubleshooting Network Protocols and Services
Practice Exam 1
Answer Key for Practice Exam 1
Practice Exam 2
Answers to Practice Exam 2

Appendix A: What's on the CD?
Appendix B: Need to Know More?

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Que
Auteur(s)	Dan Balter, Philip Wiest
Collection	Exam Cram
Parution	30/06/2004
Nb. de pages	460
Format	15 x 22,5
Couverture	Broché
Poids	720g
Intérieur	Noir et Blanc
EAN13	9780789731494
ISBN13	978-0-7897-3149-4