RT Essentials

David Rolsky, Darren Chamberlain, Richard Foley, Jesse Vincent, Robert Spier

216 pages, parution le 26/08/2005

Ajouter à une liste

Indisponible

Résumé

In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do.

This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users.

RT Essentials, co-written by one of the RT's original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way it does this is by examining how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason. There's also chapter filled with suggested uses for RT inside your organization.

No matter what kind of data your organization tracks--from sales inquiries to security incidents or anything in between - RT Essentials helps you use RT to provide order when you need it most.

L'auteur - David Rolsky

D.Rolsky is a programmer, author, and activist with a background in music composition and an obsession with Hong Kong films and the works of author Gene Wolfe. He has been actively developing Free (Perl) Software for several years and is a member of the Mason core development team.
For more information about Embedding Perl in HTML with Mason please visit www.masonbook.com, a web site maintained by the authors where additional information and downloadable source code are available.

L'auteur - Darren Chamberlain

is an active member of the Template Toolkit development team.

L'auteur - Jesse Vincent

Jesse Vincent is the author of RT and the founder of Best Practical Solutions, LLC, a company dedicated to open source tools to help people and organizations keep track of what needs doing, when it gets done, and who does it. Before founding Best Practical, Jesse worked as the Systems lead for a now-defunct dotcom and a software designer at Microsoft.

L'auteur - Robert Spier

Robert Spier is a software engineer who has been working with RT for almost 7 years. When not managing other engineers at his day job, he moonlights as Best Practical's lead trainer, and maintains the perl.org infrastructure.

Sommaire

What Is Ticketing?
Installation
Getting Started
Command-Line Interface
Administrative Tasks
Scrips
Example Configurations
Architecture
API
Development Environments

A. Glossary
B. Command-Line Action Reference
C. Configuration
D. Required Perl Module Dependencies
E. Configuration File Reference

Voir tout

Replier

Caractéristiques techniques

	PAPIER
Éditeur(s)	O'Reilly
Auteur(s)	David Rolsky, Darren Chamberlain, Richard Foley, Jesse Vincent, Robert Spier
Parution	26/08/2005
Nb. de pages	216
Format	15,5 x 23
Couverture	Broché
Intérieur	Noir et Blanc
EAN13	9780596006686
ISBN13	978-0-596-00668-6