Preparing for .NET enterprise technologies
Résumé
With the constant influx of new distributed technologies, in particular the .NET technologies from Microsoft, system administrators, network professionals, and business managers know that setting up and implementing these systems can be as critical to enterprise success as the technologies themselves. To take advantage of .NET, you must be prepared.
Preparing for .NET Enterprise Technologies shows you how to manage, support, and profit from ever-changing environments by providing a comprehensive roadmap to establishing the tools, organizational policies, and support structures for enterprise systems. In addition, the book focuses on the human factor, featuring practical advice on human-computer interaction and change management.
This book details the Enterprise Management Framework (EMF)—a comprehensive series of easy-to-follow processes that cover everything from initiating communications with your user base to implementing standards and structuring training programs. It thoroughly explains the underlying services framework required in a distributed organization, and it includes proven project approaches for the deployment of technologies. The EMF model is designed to meet the challenges of the modern IT world, where continuous availability, simplicity of management, and a new client/server model are required.
Numerous anecdotes, case studies, examplesdrawn from actual projects, and diagrams help bring important concepts to life. Microsoft technologies are used as a source of practical examples throughout the book. Specific technologies illustrated include Active Directory, Windows 2000/XP Professional, and Windows 2000/.NET Server or Advanced Server. But the EMF model can be applied to any technological environment.
The companion Web site includes forms, process descriptions, an electronic copy of the book, and source images readers can print in larger format.
Table of ContentsPreface.
Introduction: The .NET Infrastructure
Roadmap.
The EMF.
The .NET Roadmap.
The .NET Reading Map.
I. THE ROADMAP TO .NET ENTERPRISE TECHNOLOGIES.
1. An Ever-Changing World.
Change in IT.
The Emotional Cycles of Change.
Stability within an Ever-Changing Environment.
The QUOTE System: A Structured Approach for Change Management.
Going with the Flow.
A World of Service.
Service in an IT World.
CASE STUDY: Implementing a Major IT Change.
Harmonizing Change in IT Environments.
CASE STUDY: Moving to a New Operating System.
Chapter Roadmap.
The Generic QUOTE Roadmap.
2. Developing an IT Service Framework.
The Driving Principles of Quality IT Service.
Standardization, Rationalization, and Certification.
Using a Strategic Plan for Change.
Objectives for a Strategic IT Plan.
Defining the Driving Principles of Change.
Acquisition Guidelines.
IT Service Use Guidelines.
Managing Total Cost of Ownership.
Zero Administration for Windows.
The Move to an Enterprise Architecture.
The Foundation of a Change Management Strategy.
The Foundation of the Global Architecture.
Applying the Outer Structure to the Framework.
The Scope of Windows 2000.
A Scalable Framework Vision.
Using the QUOTE System.
CASE STUDY: Four Ministry Merger.
CASE STUDY: PC Software Rationalization.
CASE STUDY: Designing an Active Directory.
Chapter Roadmap.
3. The Essence of the Framework.
Using a Structural Model.
An OSI Networking Reference Model for PCs and Servers.
Operating System Layer.
Networking Layer.
Storage Layer.
Security Layer.
Communications Layer.
Commercial Tool Layer.
Presentation Layer.
Corporate Tool Layer.
A Complete Model.
The IT Model for Service Points of Access.
The Benefits of the IT Model for Service Points of Access.
Defining Targets for the EMF.
Targets for the Network.
Targets for the Organization.
CASE STUDY: Standardizing SPAs for the PC.
Using the QUOTE System.
Chapter Roadmap.
4. Supporting Processes.
Rationalization Costs.
Software Lifecycle Management.
Certification Processes.
Facing DLL Hell.
Windows 2000 and DLL Hell.
Stabilizing Windows Technologies.
A Certification Approach: Complete DLL Management.
Using a Certification Center.
Presentation Layer Management.
Group Customization of the Presentation Layer.
Managing Web Content on the Desktop.
Using the QUOTE System.
Chapter Roadmap.
5. Standardization Management Processes.
A .NET Framework Management Structure.
Designing a Service Model for IT.
Managing Standard IT Environments.
Moving to the EMF.
Developing for the EMF.
Centralized Development Strategies.
Decentralized Development Strategies (DDS).
CASE STUDY: DDS Deployment and Update System.
Supporting the EMF.
Local Productivity Support Teams.
Managing User Change Requests.
Using the QUOTE System.
CASE STUDY: Local Productivity Support Teams.
Chapter Roadmap.
II. IMPLEMENTING .NET ENTERPRISE TECHNOLOGIES.
6. Putting the Enterprise ManagementFramework in Place.
Moving to the EMF.
Mapping the Project through Deliverables.
Using a Structured Project Approach.
QUOTEs within QUOTEs.
CASE STUDY: Applying the QUOTE System to a Large Deployment Project.
Deploying the EMF.
Delivery Support Tools.
Using the QUOTE System.
CASE STUDY: PC Deployment Program.
Chapter Roadmap.
7. Project Management.
Working SMART.
Preparing the Project.
Putting Tools and Processes in Place.
CASE STUDY: Managing Project Meetings.
Creating the Project Plan.
Creating a Learning Environment (Understand Phase).
Defining a Technology Transfer Methodology (Organize Phase).
Deployment and Activation (Transfer Phase).
CASE STUDY: Supporting a Migration.
Using the QUOTE System.
Chapter Roadmap.
8. Communications in an EnterpriseManagement Framework.
Knowledge Management: The Internal Village.
Communications in Migration Projects.
CASE STUDY: Migrating to a “Locked” PC.
CASE STUDY: Making People Listen.
A Structured Communications Plan.
Communications Plan Structure.
Dividing the Plan into Project Phases.
Defining Clear Objectives for the Plan.
Message Structure.
Message Delivery Timings.
Communications Plan Delivery Rules.
The Communications Team.
Message Delivery Mechanisms.
A Sample EMF Communications Plan.
Understand Phase (Preparation).
Organize Phase (Pilot).
Transfer Phase (Deployment).
Evaluate Phase (Project Review).
Recurring Communications.
Using the QUOTE System.
CASE STUDY: Implementing a Project Communications Program.
Chapter Roadmap.
9. Training: A Change Management Tool.
A Migration Project Training Program.
The Positive Impact of Automation in Training.
Support for Continuous Learning.
Continuous Learning Management.
The Migration Training Plan.
The Training QUOTE.
Understand Phase (Preparation).
Organize Phase (Pilot).
Transfer Phase (Deployment).
Evaluate Phase (Project Review).
Recurring Training.
Using the QUOTE System.
CASE STUDY: Implementing a Complete Training Program.
Chapter Roadmap.
10. Profiting from .NET Enterprise Technologies.
Completing the EMF.
Taking Small Steps toward Change.
Lessons Learned.
The Final QUOTE.
III. APPENDIXES.
Appendix A: The Global Architecture Grid.
Appendix B: Essential Standards.
Appendix C: Inventory Data Sheet.
Appendix D: SPA Object Content List.
Appendix E: User Survey Questionnaire.
Appendix F: Sample Standard Operating Procedures.
Bibliography.
Index.
L'auteur - Nelson Ruest
Nelson Ruest, MCSE, MCI, is an enterprise architect
specializing in infrastructure design. He has performed
project management, architectural design, and user and
technical training. He is a frequent guest speaker at
Comdex and other conferences in North America.
L'auteur - Danielle Ruest
Danielle Ruest is a workflow architect and process consultant focused on organizational issues for large IT deployment projects. She has led change-management processes, developed and delivered training, and managed communications programs during process-implementation projects.
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Prentice Hall |
| Auteur(s) | Nelson Ruest, Danielle Ruest |
| Parution | 13/11/2001 |
| Nb. de pages | 354 |
| Format | 18,4 x 23,4 |
| Couverture | Broché |
| Poids | 768g |
| Intérieur | Noir et Blanc |
| EAN13 | 9780201734874 |
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