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MCDST Microsoft Certified Desktop Support Technician Study Guide - Exam 70-271 and 70-272
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MCDST Microsoft Certified Desktop Support Technician Study Guide - Exam 70-271 and 70-272

MCDST Microsoft Certified Desktop Support Technician Study Guide - Exam 70-271 and 70-272

Updated Deluxe Edition Covers Both Exams in One Book

Bill Ferguson, Brad Causey - Collection Study Guide

588 pages, parution le 01/04/2006

Résumé

If you're seeking MCDST certification, here's the book you need to prepare for Exam 70-271, Supporting Users and Troubleshooting a Microsoft(r) XP(r) Operating System, and Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft(r) Windows(r) XP Operating System. This revised and updated Deluxe Edition features over 200 pages of new content-including the very latest updates to the exams as well as case studies-and provides complete instruction to meet the exacting requirements of each exam. Prepare for your certification and career with this two-in-one, value-packed guide.

Inside you'll find:

  • Practical information on how to analyze problems and provide support to end users
  • Hundreds of challenging review questions
  • Bonus CD loaded with exam prep software, four bonus exams, Sybex test engine, and 300 electronic flashcards

Authoritative coverage of all exam objectives, including

Exam 70-271

  • Installing a Windows Desktop Operating System
  • Managing and Troubleshooting Access to Resources
  • Configuring and Troubleshooting Hardware Devices and Drivers
  • Configuring and Troubleshooting the Desktop and User Environments
  • Troubleshooting Network Protocols and Services

Exam 70-272

  • Configuring and Troubleshooting Applications
  • Resolving Issues Related to Usability
  • Resolving Issues Related to Application Customization
  • Configuring and Troubleshooting Connectivity for Applications
  • Configuring Application Security

SYBEX TEST ENGINE: Test your knowledge with advanced testing software. Includes all chapter review questions plus bonus exams.

ELECTRONIC FLASHCARDS: Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm device.

Also on the CD you'll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence.

L'auteur - Bill Ferguson

MCT, MCSE, MCP+I, CCNA, A+, Network+, Server+, has been in the computer industry for more than 15 years. Originally in technical sales and sales management with Sprint, Bill made his transition to Certified Technical Trainer in 1997 with ExecuTrain. Bill now runs his own company as an independent contractor in Birmingham, Alabama, teaching classes for most of the national training companies and some regional training companies and corporations. In addition, Bill writes and produces technical training videos for Virtual Training Company, Inc. and Specialized Solutions, Inc. His current titles include A+, Network+, Windows 2000 Management, Windows XP Management, Windows 2000 Security, Server+, and Interconnecting Cisco Network Devices. Bill keeps his skills sharp by being a technical reviewer for books and sample tests. Bill says, "My job is to understand the material so well that I can make it easier for my students to learn than it was for me to learn."

L'auteur - Brad Causey

Brad Causey, MCT, is a technical trainer and consultant in the southeast United States. He runs a security consulting company and also develops courseware and training videos with many online training vendors.

Sommaire

  • Introduction
  • Assessment Test
  • User Support and Troubleshooting a Microsoft Windows XP Operating System
  • Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
  • Glossary
  • Index
Voir tout
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Caractéristiques techniques

  PAPIER
Éditeur(s) Sybex
Auteur(s) Bill Ferguson, Brad Causey
Collection Study Guide
Parution 01/04/2006
Nb. de pages 588
Format 19 x 24
Couverture Relié
Poids 1097g
Intérieur Noir et Blanc
EAN13 9780471789291
ISBN13 978-0-471-78929-1

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