Exam Cram for Service and Support

• The Service and Support exam (#50-635) is one of five core requirements for
  CNE certification (new candidates).
  
• 600,000 networking professionals worldwide have been trained through Novell
  channels--290,000 Certified Novell Administrators (CNAs) and 135,000
  Certified Novell Engineers (CNEs).
  
• Provides all the tools necessary to troubleshoot, diagnose, and resolve
  network snafus.
  
• Novell is putting together a program to assist with job placement for certified
  individuals, which will be an enticement for Novell certification candidates and
  a convenience for employers seeking qualified personnel.
  
• Guarantees a long shelf-life because the book is focused on the newest
  exams for Novell certification.

Includes an exclusive tear-out Cram Sheet with tips, acronyms, and memory joggers
(mnemonics) to improve recall immediately before the exam.
Features sections on proven test-taking strategies, time-saving study tips,
shortcuts, and more.

Table of contents

Introduction
Self-Assessment
Chapter 1:
Novell Certification Exams
Chapter 2:
What Is Service And Support?
Chapter 3:
Troubleshooting Tools
Chapter 4:
Basic Hardware Primer
Chapter 5:
Storage Devices
Chapter 6:
Network Boards And Cabling
Chapter 7:
Setting Up A Server
Chapter 8:
NDPS Printing
Chapter 9:
Queue-Based Printing
Chapter 10:
Novell Client
Chapter 11:
Network Management
Chapter 12:
Server Management
Chapter 13:
Sample Test
Chapter 14:
Answer Key
Appendix A:
Windows Networking
Appendix B:
Magneto-Optical Drives
Appendix C:
Memory Core Dump
Appendix D:
IPX/NETX
Appendix E:
Disaster Recovery
Glossary
Index