Configuring Cisco AVVID

Configuring Cisco AVVID will give IT professionals, ISPs, and engineers the first insight into how each piece of hardware and each software application function independently, as well as how they interoperate, forming a completely converged solution. It covers the hardware and software components of AVVID, including Cisco Router, Cisco Catalyst Switch, Cisco IP Telephones, Cisco Call Manager Server (MCS 7800), Analog and Digital Gateways, Voice Trunks, Voice Modules, Call Manager 3.0, Soft Phone, Web Attendant, and Active Voice.

Contents

Introduction

Chapter 1 - AVVID—An Architecture of Voice, Video, and Integrated Data

• The AVVID Vision
• Toll Bypass
• Unified Messaging and Unified Communications
• An AVVID Overview
• Hardware
• Cisco Routers
• Cisco Catalyst Switches
• Cisco IP Telephones
• Cisco Call Manager Server (MCS 7800)
• Analog and Digital Gateways
• Voice Trunks
• Voice Modules
• Software
• Call Manager 3.0
• Soft Phone
• Web Attendant
• Active Voice
• The Converged Infrastructure
• Phase One—Legacy Voice System with Toll Bypass Benefits
• Phase Two—Legacy Voice System and IP Telephony in Parallel
• Phase Three—A Converged Infrastructure
• Summary
• FAQs

• Introduction
• Understanding IP Phone Sets
• Cisco's First-Generation IP Telephones
• Cisco 30 VIP/SP+ IP Telephones
• Cisco 12 Series IP Telephones
• Testing and Troubleshooting an IP Phone
• Using an IP Telephone
• Cisco's Second-Generation IP Telephones
• Cisco 7910 and 7910+SW IP Telephones
• Cisco 7940 IP Telephones
• Cisco 7960 IP Telephones
• Cisco 7935 IP Conference Station
• Inline Power
• Understanding the External Patch Panel Power Option
• Cisco Routers (Voice over X Capable)
• Understanding Memory Usage
• The Importance of a Modular Chassis
• Utilizing Voice and Video Interfaces
• Voice Compression
• Utilizing Trunk Cards
• MCS 3810
• The 26xx Router Series
• The 36xx Router Series
• Cisco Catalyst Switches
• 3500 Series Switches
• 4000 Series Switches
• 6000 Series Switches
• CSS 11000 Series
• Utilizing Media Convergence Servers (MCS 78xx)
• AVVID Video Hardware Overview
• IP Video Conferencing (IP/VC)
• Cisco IP/VC Product Overview
• The Advantages of Content Delivery Networks (CDN)
• Cisco IP/TV Video Streaming Products
• The AVVID Telephony Infrastructure
• Voice Gateways (Analog and Digital)
• The Catalyst 6000 Family Voice T1/E1 and Services Module
• The Catalyst 4000 Family Access Gateway Module
• Cisco Digital IP Telephony Gateway: DT-24+/DE-30+
• VG200: Cisco IP Telephony Voice Gateway
• Cisco 7200 Series High-Performance Multifunction Routers
• The Cisco AS5300 Voice Gateway
• AS5400 and 5800 Voice Gateways
• AccessPath VS3
• ICS 7750
• Web Cache Engine Technologies
• Summary
• FAQs

• Introduction
• Planning and Executing a PBX Migration
• Analyzing the Protocols
• Standard Protocols for Integrating with PBXs
• Legacy-Based PBX Migration Strategies
• New Installations
• Immediate Migration
• Phased Migration
• Planning and Executing a Voice Mail Migration
• Physical Interfaces and Protocols
• Standard Protocols for Integrating with Voice Mail
• Voice Mail Migration Strategies
• New Installations
• Immediate Migration
• Phased Migration
• Summary
• FAQs

• Introduction
• CallManager Hardware Platforms
• Scalability/Redundancy
• CallManager 2.x
• CallManager 3.x
• A CallManager Software Overview: Features and Functionality
• User Features
• Administrative Features
• System Capabilities
• Enhanced 911 Support
• CallManager Integrated Applications
• Understanding Media Termination Point
• Utilizing Cisco Conference Bridge
• The Cisco WebAttendant Console
• Utilizing IP IVR and AutoAttendant
• Using IP SoftPhone
• CallManager Deployment Models
• Single-Site Deployment
• Multiple-Site Deployment with Independent Call Processing
• Multiple Sites with Centralized Call Processing
• Multiple Sites with Distributed Call Processing
• Configuring and Deploying IP Handsets
• An IP Handset Overview
• Utilizing Skinny Station Protocol
• Performing Phone Registration with Skinny Station Protocol
• Assigning Directory Numbers
• Other Phone Configuration Tasks
• An Overview of VoIP Gateways
• Utilizing Cisco's VoIP Gateways
• Understanding Legacy Telephony Interfaces and Signaling
• Analog Connectivity
• Digital Connectivity
• Gateway Protocol Support
• Monitoring CallManager Activity
• CiscoWorks 2000
• The Campus Manager
• Resource Manager Essentials (RME)
• Call Detail Records
• Using Remote Administration Tools
• Understanding the Packages, Licensing, and Upgrades
• CallManager Software
• Media Convergence Servers
• IP Telephones
• Voice Gateways
• What to Expect in the Next Version of Cisco CallManager
• Summary
• FAQs

• Introduction
• What Is Call Processing?
• Utilizing Call Processing
• The Development of CallManager
• CallManager 2.4
• CallManager 3.0
• The MCS-7835
• The MCS-7822
• IOS CallManager
• Utilizing CallManager
• Call Manager Features
• Configuring the Bulk Administration Tool (BAT)
• Adding Signaling System #7 (SS7) Using Cisco SC2200
• An Introduction to Active Voice
• The Unity Product Line
• ActiveAssistant
• ViewMail
• ActiveFax
• Internet Communications Software (ICS)
• ACD (Automatic Call Distribution)
• Cisco IP Contact Center Solutions
• Intelligent Contact Management (ICM)
• Customer Interaction Suite
• Network Applications Manager (NAM)
• The Video Component of AVVID
• IP Video Conferencing (IP/VC)
• Content Delivery Networks (CDN)
• Utilizing WebAttendant
• The WebAttendant Interface
• Utilizing Soft Phone
• Summary
• FAQs

• Introduction
• Understanding Unified Messaging
• The Benefits of Unified Messaging
• Utilizing Voice Mail (VM) over IP
• Utilizing Fax, Web, and E-mail over IP
• Factoring in QoS Considerations
• What Is Active Voice?
• Unity Enterprise
• Hardware and Platform Requirements and Recommendations
• The 4-64 Port Voice Mail/Unified Messaging System
• The 4-12 Port Voice Mail/Unified Messaging System
• The MCS-7822
• The MCS-7835
• Scalability and Redundancy
• Software Overview
• Required Software
• Features and Functionality
• Configuring Active Voice
• Stand-Alone Voice Messaging Server
• Stand-Alone Voice Messaging Server with LAN Administration
• Unified Messaging: One Exchange Server
• Unified Messaging with More Than One Exchange Server
• Summary
• FAQs

• Introduction
• Traffic Engineering Principles for Packet Voice Networks
• Analyzing Existing WAN Facilities
• Applying Traffic Engineering
• Quality of Service
• QoS Issues in the WAN
• Minimizing Loss, Delay, and Jitter
• Traffic Classification
• Traffic Prioritization
• Low Latency Queuing (LLQ)
• Fragmentation and Interleave
• De-jitter Buffers
• Traffic Shaping
• Maximizing Bandwidth Efficiency
• Reducing Echo
• QoS Issues in the LAN
• Classification
• Prioritization
• LAN Infrastructure Basics and IP Telephony
• Inline Power
• Reliability and Availability
• Security
• Designing Enterprise Dial Plans
• Dialed Numbers and Number Modification
• Call Routing Decision Points
• Dial Plan Groups and Calling Restrictions
• Summary
• FAQs

• Introduction
• A Hardware Overview
• IP Phones
• 7910 IP Telephony Handset
• 7940 IP Telephony Handset
• 7960 IP Telephony Handset
• 7935 IP Telephony Conference Station
• Routers & Modules
• MCS 3810
• 2600 Series Modular Router
• 3600 Series Modular Router
• Switches & Modules
• Catalyst 3500 Series Switch
• Catalyst 4000 Series Modular Switch
• Catalyst 6000 Series Modular Switch
• MCS
• IPVC
• IPVC 3510 MCU
• IPVC 3520 and 3525 Gateway
• IPVC 3520 VTA
• IP/TV
• Voice Trunks and Gateways
• Catalyst 6000 Series Gateway Modules
• Catalyst 4000 Series Gateway Modules
• DT-24+ & DT-30+ MCS Gateway Modules
• VG200 Voice Gateway
• ICS 7750
• A Software Overview
• CallManager
• Active Voice
• Soft Phone
• Web Attendant
• AVVID Design Considerations
• PBX Migration Strategies
• New Installations
• Immediate Migration
• Summary
• FAQs

• Introduction
• Network Performance
• Queuing Overview
• Queuing Methods and Configuration
• First-In, First-Out Queuing (FIFO)
• Weighted Fair Queuing (WFQ)
• Priority Queuing (PQ)
• Custom Queuing (CQ)
• Class-Based Weighted Fair Queuing (CBWFQ)
• Selecting a Cisco IOS Queuing Method
• Verifying Queuing Operation
• Weighted Random Early Detection (WRED) Overview
• Tail Drop
• Weighted Random Early Detection (WRED)
• Flow-Based WRED
• Data Compression Overview
• The Data Compression Mechanism
• Header Compression
• Link and Payload Compression
• Per-Interface Compression (Link Compression)
• Per-Virtual Circuit Compression (Payload Compression)
• Hardware Compression
• Selecting a Cisco IOS Compression Method
• Verifying Compression Operation
• Summary
• FAQs

• Index