Computer Telephony Encyclopedia

Richard Grigonis

561 pages, parution le 15/11/1999

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Indisponible

Résumé

If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers - students, business executives, telecom managers, call center supervisors or entrepreneurial developers. Each encyclopedia entry is both an adroit exposition of computer telephony technology and a buyer's guide-like discussion of real-world products based upon technology currently available for business and residential
communications solutions.
Topics Include:

DSL
PC-based phone systems
Internet telephony
Call center software
Application generators
IP enhanced services
Customer relationship management
Cable Modems
Speech recognition
Communications servers
Media servers
Virtual offices
Outsourcing options
Compact PCI-based telecom platforms
Telemarketing
Voice-enabled routers
Video conferencing

If you have only one book in your computer telephony reference library, make sure it's the Computer Telephony Encyclopedia.

"The rapid fire changes make it crucial for everyone involved in the computer telephony industry to have in-depth, up-to-date reference information in their hands. That's what this encyclopedia strives to provide" - Howard Bubb, President of Dialogic Corporation

L'auteur - Richard Grigonis

Richard Grigonis has been the chief technical editor of Communications Convergence magazine (formerly Computer Telephony) since its first year of operation in 1994. Affectionately known in the communications industry as "Zippy," he is a preeminent expert on fault-tolerant computer telephony systems, and is known worldwide for his thorough understanding of the technical and inter-relational aspects of data and telecommunications systems and technology.
He is the author of such well-known books as Disaster Survival Guide for Business Communication Networks (CMP Books, 2002) and Computer Telephony Encyclopedia (CMP Books, 2000). Richard has published articles in Dr. Dobb's Journal, Teleconnect, and Call Center magazines. He has also advised foreign governments and corporations on computer telephony and call center technology.

Caractéristiques techniques

	PAPIER
Éditeur(s)	R & D Books
Auteur(s)	Richard Grigonis
Parution	15/11/1999
Nb. de pages	561
Format	18,5 x 23,3
Couverture	Broché
Poids	1155g
Intérieur	Noir et Blanc
EAN13	9781578200450

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Computer Telephony Encyclopedia

Résumé

L'auteur - Richard Grigonis

Caractéristiques techniques

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