CCNP Support Study Guide

• Preliminary assessment testing that helps direct your exam preparation
  
• Focused coverage of troubleshooting and other support issues
  
• Written and hands-on labs that reinforce your knowledge
  
• More than 200 challenging review questions, in the book and on the CD
  
• Two practice exams—one in the book, one on the CD
  

• Using Cisco-specific troubleshooting tools on Cisco routers and switches
  
• Analyzing problem symptoms and choosing a resolution strategy
  
• Using a problem-solving model to systematically troubleshoot a problem
  
• Documenting potential causes and solutions
  
• Knowing common data link layer characteristics and key troubleshooting targets in campus LANs
  
• Knowing connection sequences and key troubleshooting targets in TCP/IP, Novell IPX, and AppleTalk
  
• Minimizing the impact of troubleshooting tools on Cisco router performance
  
• Using Cisco IOS software commands and debug utilities to filter, capture, and display protocol traffic flows
  
• Identifying and resolving switched and routed VLAN configuration problems
  
• Identifying and resolving common WAN, Frame Relay, and ISDN BRI problems
  

Featured on the CD
The enclosed CD includes the Sybex EdgeTest Testing Engine for the CCNP Support exam. Loaded with more than 400 sample questions, it lets you check your knowledge of the material and review areas according to chapter. You'll also find electronic flashcards for your PC and Palm and a bonus practice exam exclusive to the CD that will help you ready yourself for the experience of taking the test. The CD also includes two complete electronic books: the CCNP: Support Study Guide and The Dictionary of Networking, as well as valuable utilities from Boson Software.