Business at the speed of thought

Collins Hemingway is director of executive communications at Microsoft Corporation. He has been involved with Microsoft's systems products since 1987 and from 1994 to 1996 was director of international and partner marketing for the Personal and Business Systems Division.

CONTENTS

• INFORMATION FLOW IS YOUR LIFEBLOOD
  
  • Manage With The Force Of Facts
    
  • Can Your Digital Nervous System Do This'
    
  • Create A Paperless Office
  
  
• COMMERCE : THE INTERNET CHANGES EVERYTHING
  
  • Ride The Inflection Rocket
    
  • The Middleman Must Add Value
    
  • Touch Your Customers
    
  • Adopt The Web Lifestyle
    
  • Change The Boundaries Of Business
    
  • Get To First
  
  
• MANAGE KNOWLEDGE TO IMPROVE STRATEGIC THOUGHT
  
  • Bad News Must Travel Fast
    
  • Convert Bad News To Good
    
  • Know Your Numbers
    
  • Shift People into Thinking Work
    
  • Raise Your Corporate IQ
    
  • Big Wins Require Big Risks
  
  
• BRING INSIGHT TO BUSINESS OPERATIONS
  
  • Develop Processes That Empower People
    
  • Information Technology Enables Reengineering
    
  • Treat It As A Strategic Resource
  
  
• SPECIAL ENTERPRISES
  
  • No Health Care System Is An Island
    
  • Take Government To The People
    
  • When Reflex Is A Matter Of Life And Death
    
  • Create Connected Learning Communities
  
  
• EXPECT THE UNEXPECTED
  
  • Prepare For The Digital Future
    
  • Appendix: Build Digital Processes On Standards
    
  • Glossary
    
  • Customer Acknowledgments
    
  • Index