The Six Sigma Way
How GE, Motorola, and Other Top Companies Are Honing Their Performance
Peter S. Pande, Robert P Neuman, Roland R. Cavanagh
Résumé
Six Sigma is a system for improving the quality of organizational processes. It was originally developed at Motorola in the 1980s and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at one of the world's most successful companies, GE. Jack Welch, GE's CEO, has been preaching about and implementing the Six Sigma philosophy throughout his company, and credits the program with millions of dollars in annual cost savings and product-quality improvements.
Cost reduction; productivity improvement; customer retention--these are the promises of the Six Sigma quality-management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization.
The authors -- who have worked with some of the most visible Six Sigma companies including GE -- provide step-by-step guidance and practical implementation guidelines. Whether your goal is to fix a process problem or implement Six Sigma companywide, The Six Sigma Way will help you develop an approach customized for your company's needs and the challenges of the 21st century business environment.
The Six Sigma Way:
- Addresses the challenges and politics of launching,
leading, and training people for Six Sigma
- Focuses on implementing the major steps and quality
improvement tools in the Six Sigma system
- Features insights, comments, and examples from business leaders and managers using Six Sigma in their organizations
L'auteur - Peter S. Pande
Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six Sigma implementation, training, and management development services in industries from financial services to high technology.
L'auteur - Robert P Neuman
Robert P Neuman, Ph.D., is a senior consultant with Pivotal Resources. He is a noted speaker in business improvement methods and Six Sigma.
L'auteur - Roland R. Cavanagh
Roland R. Cavanagh, P.E., is a professional engineer and
consultant with Pivotal Resources. His areas of expertise
include process measurement and applied statistics,
business reorganization, and Six Sigma methods.
Sommaire
- An Executive Overview of Six Sigma
- A Powerful Strategy for Sustained Success
- Key Concepts of the Six Sigma System
- Why Is Six Sigma Succeeding Where Total Quality "Failed"?
- Applying Six Sigma to Service and Manufacturing
- The Six Sigma Roadmap
- Gearing Up and Adapting Six Sigma to Your Organization
- Is Six Sigma Right for Us Now?
- How and Where Should We Start Our Efforts?
- The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort
- Preparing Black Belts and Other Key Roles
- Training the Organization for Six Sigma
- Implementing Six Sigma: The Roadmap and Tools
- Identifying Core Processes and Key Customers (Roadmap Step 1)
- Defining Customer Requirements (Roadmap Step 2)
- Measuring Current Performance (Roadmap Step 3)
- Six Sigma Process Improvement (Roadmap Step 4) (and more...)
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Mc Graw Hill |
| Auteur(s) | Peter S. Pande, Robert P Neuman, Roland R. Cavanagh |
| Parution | 01/05/2000 |
| Nb. de pages | 448 |
| Intérieur | Noir et Blanc |
| EAN13 | 9780071358064 |
| ISBN13 | 978-0-07-135806-4 |
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