The Performance Prism

The Score Card for Stakeholder Relationship Managing and Measuring

Mike Kennerley, Chris Adams, Andy Neely

394 pages, parution le 19/06/2002

Ajouter à une liste

Indisponible

Résumé

Today's business environment demands the management of reciprocal relationships with multiple stakeholders. Strategies, processes and capabilities need to be in place in order to be successful and to mitigate risks. Managing the complexity of these relationships effectively and efficiently with the appropriate measures isn't easy. The trouble is that most organizations don't know what to do about the problem. The Performance Prism provides the answers to contemporary managing-with-measures challenges. It puts key stakeholders, and managing the organization's relationship with each of them, centre stage with a novel framework. And, unlike some other approaches to the subject, it provides a level of granularity that allows you to implement it successfully too.

Contents

1 Measuring and Managing Performance in the 21st century
2 The Measurement Mantra
3 Managing with Measures
4 Managing Stakeholder Relationships -the Business Issues
5 The Performance Prism Framework
6 Managing Investor Relationships with Measures
7 Managing Customer Relationships with Measures
8 Managing Employee Relationships with Measures
9 Managing Supplier and Alliance Relationships with Measures
10 Managing Regulator and Community Relationships with Measures
11 The Performance Prism in Practice
12 Getting-Started on the Journey
Appendix: Performance Measurement and Management Self-Assessment Checklist
Notes Index Measures Catalogue CD-ROM

Caractéristiques techniques

	PAPIER
Éditeur(s)	Prentice Hall
Auteur(s)	Mike Kennerley, Chris Adams, Andy Neely
Parution	19/06/2002
Nb. de pages	394
Format	16 x 24
Couverture	Relié
Poids	800g
Intérieur	Noir et Blanc
EAN13	9780273653349
ISBN13	978-0-273-65334-9