The Encouraging the Heart Workbook

James M. Kouzes, Barry Z. Posner

110 pages, parution le 14/09/2006

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Résumé

Getting things done in today's workplace is hard work. Employees become exhausted, frustrated, and sometimes entirely disenchanted-and often, they are tempted to simply give up. But the research conducted by Jim Kouzes and Barry Posner over the last two decades clearly shows that successful leaders find ways to combat these negative feelings by encouraging the hearts of their team members. This workbook, based on the model presented in the bestselling book Encouraging the Heart, guides readers through seven essentials of encouraging the heart: set clear standards, expect the best, pay attention, personalize recognition, tell the story, celebrate together, and set the example. The authors also provide a 21-question self-assessment to help leaders determine how they are doing and where they should focus their development efforts.

L'auteur - James M. Kouzes

James M. Kouzes is chairman emeritus of the Tom Peters Company and an executive fellow at the Center for Innovation and Entrepreneurship at the Leavey School of Business, Santa Clara University.

L'auteur - Barry Z. Posner

Barry Z. Posner is dean of the Leavey School of Business and professor of leadership at Santa Clara University.

Sommaire

Introduction
How to Use This Workbook
The Seven Essentials of Encouraging the Heart
Set Clear Standards
Expect the Best
Pay Attention
Personalize Recognition
Tell the Story
Celebrate Together
Set the Example
Moving Forward
Appendix: Ideas for Encouraging the Heart
Notes
Acknowledgments
About the Authors

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Jossey-Bass
Auteur(s)	James M. Kouzes, Barry Z. Posner
Parution	14/09/2006
Nb. de pages	110
Format	20,5 x 23,5
Couverture	Broché
Poids	284g
Intérieur	Noir et Blanc
EAN13	9780787983079
ISBN13	978-0-7879-8307-9