The Consultant's Scorecard

The Consultant's Scorecard helps strengthen the relationship between client and consultant by suggesting
how consultants can partner with managers of a client firm to focus a project on measurable outcomes. Evaluation and measurement expert Jack Phillips explains clearly and in detail how consultants can assess ongoing results throughout the consulting process, track ROI from both the client's and the consultant's perspectives, and even forecast ROI before the project begins. Since consultant fees are increasingly being linked to the demonstrable effects of a consulting intervention, Phillips explains how to convert project results into monetary values in order to calculate the client's actual return on investment.

The Consultant's Scorecard breaks ground in the consulting field by showing how the organizational impact of each consulting project can be isolated and measured. Using checklists, tables and charts, The Consultant's Scorecard helps the
reader gather six types of data essential for accurately evaluating a consulting intervention. The reader will learn how to create a complete and persuasive profile of a project's success, thus meeting the new challenges of results-based consulting. In addition, forms that can be reproduced for use in evaluation planning and analysis are included.

Drawing upon case studies and examples from leading companies like Compaq, Singapore Airlines, Nortel, First Union National Bank, and Bristol Myers-Squibb, The Consultant's Scorecard presents both the tools and the processes required for consultants and clients alike to measure the success-and reliably calculate the ROI--of any consulting project. This is the first practical guide to bringing accountability to all types of consulting interventions in today's increasingly competitive consulting climate.