Summary: the best service is no service

Review and analysis of price and jaffe's book

Businessnews Publishing - Collection Business book summaries

42 pages, parution le 16/09/2016

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Résumé

The must-read summary of Bill Price and David Jaffe's book: "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy & Control Costs".

This complete summary of the ideas from Bill Price and David Jaffe's book "The Best Service Is No Service" shows that customers don't want a "relationship" with a company - they want to buy their product and they want it to work. In fact, customer service relationships are associated by most people as negative since you only need them when something goes wrong. In their book, the authors explain seven strategies that companies should use to eliminate the need for customer service altogether. This summary explains each of these strategies and is a practical and applicable guide to improving your customer experience.

Added-value of this summary:
- Save time
- Understand key concepts
- Expand your business knowledge

To learn more, read "The Best Service Is No Service" and find out why you should forget about customer service altogether and save your company time and money.

Caractéristiques techniques

	PAPIER	NUMERIQUE
Éditeur(s)	Busi Book Sum
Auteur(s)	Businessnews Publishing
Collection	Business book summaries
Parution	16/09/2016	28/10/2014
Nb. de pages	42	15
Format	12 x 18	-
Couverture	Broché	-
Poids	53g	-
Contenu	-	ePub
EAN13	9782511046678	9782511019993