Principles of quality costs

ASQ Quality Costs Committee; Jack Campanella, editor

The authoritative guide on quality costs just got better. Everything you need to know about the cost of quality is presented in this edition, now updated with significantly expanded coverage of quality costs in the service industries. This third edition includes new information and case studies on the quality costs involved with education, banking, and software development, while still offering a thorough examination of quality costs systems in the manufacturing sector.

The only book you will need on quality costs, this reference describes the principles of quality costs before guiding you through implementation of a quality costs system, its use, reduction, and role in quality improvement programs. You'll find additional material on the treatment of quality costs in ISO 9000 and QS-9000, quality costs in small businesses, and activity based costing. The Taguchi Quality Loss Function (QLF), supplier quality costs, and effective ways to educate management on the costs of quality are discussed. Information on the use of quality costs in team-based problem-solving, customer satisfaction and its impact on sales revenue, and how quality costs are treated in the automotive and defense industries is also offered. Because Principles of Quality Costs addresses the complete subject of quality costs, it is an ideal tool to help you sell the benefits of quality improvement initiatives to management. Over 50 illustrations amplify the how-to nature of this book, making it ideal for anyone working on a quality costs system regardless of the industry involved.

Jack Campanella is a member of the Corporate Quality and Reliability staff at Underwriters Laboratories, Inc.With over forty years experience in the quality field, he has presented and published numerous papers and articles on various quality-rclated subjects. Campanella has had two books published including tile best-selling and authoritative second edition of Principles of Quality Costs (Quality Press, 1990) and has contributed to several others. An ASQ Fellow, C ampanella is Chairman of the Advisory Committee for Quality Engineering journal and is a past Chairman of ASQ's Quality Management Division, Quality Costs Committee, and ASQ's Long Island Section. Campanella is the recipient of the Long Island Section's highest honor, the McGrady-Seiter Award. He is an ASQ Certified Quality Engineer and Certified Quality Auditor as well as a Registered Professional Quality Engineer in California.