MOF - Microsoft Operations Framework - A Pocket Guide

IT Service Operations Management

Collectif Van Haren Publishing

122 pages, parution le 18/05/2005

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Résumé

The vision of MOF is to empower our customers to run their data centers on the Microsoft platform more efficiently and less costly than any other platform. We do this through providing customers with prescriptive and best practice guidance and solutions built on ITIL and customized for Microsoft's products and technologies that solves their biggest operations problems and provides a basis for continual long term improvement.

MOF turns 5 years old in 2004; we've learned great things and grown with the ITIL community during this time. We remain committed to:

Ongoing development of MOF core models and specific content built on ITIL as the best practice baseline
Services and training to help our customers and partners both apply and extend the MOF/ITIL knowledge and best practices
Applying Microsoft products and technologies to enable and support MOF/ITIL automation

We are proud to be part of the worldwide ITIL community, and proud of Microsoft's significant growth and contributions to service management.

Sommaire

About this guide
Foreword
Contents
MOF overview
What is it service management?
Implementing service management
MOF process model
MOF changing quadrant
MOF operating quadrant
MOF supporting quadrant
MOF optimizing quadrant
MOF team model
Integrating the MOF process and team models
MOF risk management discipline
Additional information
Abbreviations

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Van Haren Publishing
Auteur(s)	Collectif Van Haren Publishing
Parution	18/05/2005
Nb. de pages	122
Format	10 x 16
Couverture	Broché
Poids	131g
Intérieur	Quadri
EAN13	9789077212103