Managing Electronic Services
A Public Sector Perspective
A. Gronlund, L. Albinsson - Collection Practitioner series
Résumé
Managing Electronic Services provides an easy to read and
practical guide to portal-electronic services development
in the public sector. The book takes an organisational
perspective asking 'How do you make things work in your
organisation and in relation to your customers or users' By
integrating the managerial, technical and economic issues,
the authors can put them into context with the need to
understand user requirements and expectations.
Lots of examples are provided, giving tips on how to avoid
many of the pitfalls you might meet along the way, and
showing you how to diagnose potential problems and find
ways of dealing with them effectively.
Contents: To the Reader.- Introduction.- I: The Tale of the Dozen Challenges: Challenge 1: Start Up.- Challenge 2: Thousands of Pages.- Challenge 3: Messy Appearance.- Challenge 4: Parallel Systems.- Challenge 5: Choosing the Future Technical Platform.- Challenge 6: Cross-Departmental Integration of Data Resources.- Challenge 7: Staff Motivation.- Challenge 8: Poor Usability.- Challenge 9: Where is the Payoff?- Challenge 10: What is our Role?- Challenge 11: Where are the Users'- Challenge 12: Managing Administrative Tribes.- Conclusions from the Dozen Challenges.- II: Electronic Service Management: Introduction.- Cities and the Local Information Society.- Conclusions from the Cookbook.- Acknowledgements.- References.- Appendix.
L'auteur - A. Gronlund
University of Umea, Sweden.
Caractéristiques techniques
PAPIER | |
Éditeur(s) | Springer |
Auteur(s) | A. Gronlund, L. Albinsson |
Collection | Practitioner series |
Parution | 01/06/2000 |
Nb. de pages | 238 |
EAN13 | 9781852332815 |
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