Lean six sigma for service

Michael L. George

400 pages, parution le 01/08/2003

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Résumé

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services. Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean --todays major quality improvement initiatives-- explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

Reduce service costs by 30 to 60 percent
Improve service delivery time by 50 percent
Expand capacity by 20 percent without adding staff

Introduction
Using lean six sigma for strategic advantage in service
Deploying lean six sigma in service organizations
Improving services
Index

L'auteur - Michael L. George

Michael L. George (Dallas, TX) is the author of Lean Six Sigma and Lean Six Sigma for Services. He is founder and CEO of George Group, a consulting company that delivers rapid and sustained improvements in shareholder value through unique methodologies. George Group is the global leader in Lean Six Sigma.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Michael L. George
Parution	01/08/2003
Nb. de pages	400
Format	16 x 23,5
Couverture	Relié
Poids	690g
Intérieur	Noir et Blanc
EAN13	9780071418218
ISBN13	978-0-07-141821-8