How To Be An Even Better Manager

A Complete A-Z of Proven Techniques and Essential Skills

Michael Armstrong

353 pages, parution le 01/04/2000

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Résumé

This popular and practical guide has been revised and updated to cover the key areas of management in a clear and accessible way. It takes account of recently developed approaches to management and includes new thinking on familiar aspects of the manager's job. No book can tell managers what to do in every situation, but this book does provide guidelines which will help build up managerial knowledge and skills. It covers fifty self-contained topics that can be dipped into, but fall into the three brand categories any manager needs to be competent in: managing people, managing activities, managing and developing yourself.

Contents

Foreword

Preface

Introduction
1. Achieving results
2. Assertiveness
3. Change management
4. Clear thinking
5. Coaching
6. Commitment - how to enhance it
7. Communicating
8. Conflict management
9. Continuous improvement
10. Controlling
11. Co-ordinating
12. Counselling
13. Creativity and innovation
14. Crisis management
15. Culture management
16. Customer care
17. Delegating
18. Developing people
19. Effective speaking
20. Empowering people
21. Getting on
22. Handling negative behaviour
23. How things go wrong and how to put them right
24. Improving business performance
25. Influencing skills
26. Leadership
27. Managing morale
28. Managing the psychological contract
29. Managing under-performers
30. Managing your boss
31. Meetings
32. Motivating people
33. Negotiating
34. Objective setting
35. Organizing
36. Performance management
37. Planning and prioritizing
38. Power and politics
39. Problem-solving and decision-making
40. Project management
41. Providing feedback
42. Quality management
43. Report writing
44. Risk management
45. Selection interviewing
46. Self-development
47. Strategic management
48. Team management
49. Time management
50. Valuing people

General bibliography

L'auteur - Michael Armstrong

Michael Armstrong est associé d'un cabinet de consultants en management. Il est l'auteur de nombreux best-sellers en Grande-Bretagne dont Armstrong's Handbook of Human Resource Management Practice, Armstrong's Handbook of Reward Management Practice, Armstrong's Handbook of Performance Management, Strategic Human Resource Management and Armstrong's Handbook of Management and Leadership.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Kogan Page
Auteur(s)	Michael Armstrong
Parution	01/04/2000
Nb. de pages	353
Format	13,5 x 21,5
Couverture	Broché
Poids	462g
Intérieur	Noir et Blanc
EAN13	9780749429706

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How To Be An Even Better Manager

Résumé

L'auteur - Michael Armstrong

Caractéristiques techniques

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