Dealing with Difficult People

A Time Saving Guide - Avoid Conflicts and Negativity - Foster Positive Behavior - Motivate Underperformers

Collectif Harvard Business School Press - Collection The Results-Driven Manager Series (RDM)

140 pages, parution le 08/12/2004

Ajouter à une liste

Indisponible

Résumé

Managers who are distracted and frustrated by difficult behavior have less time and energy to devote to their core responsibilities. Dealing with Difficult People will help you boost your ability to work productively with anyone, anywhere. And in the process, you will improve your relationships with customers. Learn to:

Increase job satisfaction
Improve employee morale
Boost productivity
Deliver constructive feedback

THE RESULTS-DRIVEN MANAGER

The Results-Driven Manager series collects timely articles from Harvard Management Update and Harvard Management Communication Letter into highly relevant books that help managers sharpen their skills, increase their effectiveness, and gain a competitive edge. Presented in a concise, accessible format that breaks through the clutter to save managers valuable time, these books offer authoritative insights and techniques for improving job performance and achieving immediate results.

L'auteur - Collectif Harvard Business School Press

Autres livres de Collectif Harvard Business School Press

Le management du savoir en pratique

Coffret harvard business review n°2

Découvrir tous les livres de Collectif Harvard Business School Press

Sommaire

Introduction
What Types of Difficult People Must You Deal With?
- Today's Angry Workplace
- Crabs, Cranks, and Curmudgeons
- Don't Just Do Something - Sit There
- Will You Help or Heave Your Underperformers?
- Consequences
Are You Causing Problem Behavior?
- Don't Avoid Conflicts - Manage Them
- How to Handle Difficult Behaviors
- When to Walk Away from a Fight
- Five Questions About Business/Personal Relationships with Ronna Lichtenberg
How Should You Communicate with Difficult People?
- Managing Negativity
- Ckecklist for Conducting a Disciplinary Conversation
- Performance Review Anxiety
- "I Just Can't Bring Myself to Talk About That with Her."
- The Communication Secrets of Executive Coaches
- Feedback in the Future Tense
About the Contributors

Voir tout

Replier

Caractéristiques techniques

	PAPIER
Éditeur(s)	Harvard Business School Press (HBS)
Auteur(s)	Collectif Harvard Business School Press
Collection	The Results-Driven Manager Series (RDM)
Parution	08/12/2004
Nb. de pages	140
Format	13 x 21,5
Couverture	Broché
Poids	199g
Intérieur	Noir et Blanc
EAN13	9781591396345
ISBN13	978-1-59139-634-5