Acquiring Enterprise Software
Beating the Vendors at Their Own Game
282 pages, parution le 01/07/2000
Résumé
The first proven, start-to-finish methodology for
purchasing enterprise software!
2. "Do or Die" The Case of International Air.
3. Detailed Analysis of The Case of International Air.
4. Starting Point: Planning.
5. Request for Proposal.
6. "Even the Small Can Triumph" The Case of Keller Manufacturing.
7. Detailed Analysis of The Case of Keller Manufacturing.
8. Information Search.
9. "Investigate, Investigate, Investigate" The Case of Energy Systems Corporation (ESC).
10. Detailed Analysis of The Case of Energy Systems Corporation (ESC).
11. The Halfway Mark: Selection.
12. Enterprise Software Evaluation Process: Vendor, Functional, and Technical.
13. "Down to the Wire and Then, No Dice" The Case of Telecom International.
14. Detailed Analysis of The Case of Telecom International.
15. Choice and Negotiations.
16. Influences, Critical Success Factors, and Lessons Learned.
17. Conclusion.
Index.
Foreword by Dr. David A. Spuler, Director, Advanced Research Group, BMC Software
- For every enterprise software purchase: ERP, CRM, e-Business, KM, financials, supply chains, and more
- Defining your needs and building a winning RFP
- Choosing the right vendors and consultants
- In-depth Fortune 500 case studies: successes, failures, and lessons learned
Enterprise software. It's a bet-your-company decision. Here's how to win!
Whether you're deploying CRM throughout a Fortune 500 company, or automating a smaller company's supply chain, your enterprise software purchasing decisions can make or break your company. Finally, there's a reliable source for objective advice, evaluation processes, and buying techniques that work: Acquiring Enterprise Software! Based on exclusive research at dozens of the world's leading companies, this book delivers the first start-to-finish methodology for achieving the greatest return on investment from your enterprise software purchase. Coverage includes:
- Organizing your enterprise software project team
- Defining your requirements and writing RFPs that permit effective comparisons
- Evaluating enterprise software vendors and consultants: questions you simply must ask
- Mapping product functionality against your technical infrastructure and corporate culture
- Managing the internal politics of enterprise software decision making
- Negotiating contracts that work for everyone
- Fortune 500 case studies: successes, failures, and the reasons why
Acquiring Enterprise Software tears away the veil of confusion and confidentiality associated with enterprise software purchasing, identifying key success factors at every stage from planning through implementation. Don't bet your company on any enterprise software vendor until you've read this book(and followed its advice!
Contents
1. Introduction.
Why Enterprise Software?
The Implementation of Enterprise Software Solutions. The
Enterprise Software Acquisition Process. Acquisition Team
Formation. Acquisition Strategies. Requirements Definition.
Establish Selection and Evaluation Criteria. Acquisition
Issues. Marketplace Analysis. Deliverables. Influences and
Critical Success Factors. References.
2. "Do or Die" The Case of International Air.
Organizational Profile.
Background. International Air's ES Acquisition
Process.
3. Detailed Analysis of The Case of International Air.
Planning Process.
Information Search Process. Selection Process. Evaluation
Process. Choice Process. Negotiation Process. Influences.
Obsolete Systems. Y2K. Project Management Techniques.
Technical Aspects of the ES System. User Community.
Economic Factors. Support for Geographically Dispersed
Global Operations. Single Vendor Solution. Business Process
Reengineering. Vendor Demonstrations. Leadership.
Competency. Interdisciplinary Nature of the Acquisition
Team. User Participation. Past Experience. Characteristics
and Critical Success Factors (CSFs). Lessons Learned.
4. Starting Point: Planning.
The Concept of Strategic
Thinking. The ES Acquisition Planning Process.
Interdisciplinary Nature of the Team(s). The Roles of the
Steering Committee, MIS, Purchasing, and Users.
Summary.
5. Request for Proposal.
Construction of the RFP.
Terms and Conditions. Introduction. RFP Process. Current
Organizational IT Infrastructure. Global Requirements.
Types of Software Required. Process and Data Models.
Interfaces. Future Systems Requirements. ES Solution
Architecture. Technology Infrastructure. Technology
Requirements. Functional Requirements. Implementation.
Assumptions. Risks. Warranties and/or Guarantees.
Intellectual and Industrial Property.
Nondisclosure/Confidentiality Agreement. Acceptance
Procedures. Miscellaneous. The RFP Responses.
6. "Even the Small Can Triumph" The Case of Keller Manufacturing.
Organizational Profile.
Background. Keller's ES Acquisition Process.
7. Detailed Analysis of The Case of Keller Manufacturing.
Planning Process.
Information Search Process. Selection Process. Evaluation
Process. Choice Process. Negotiation Process. Influences on
the ES Acquisition Process. Strong Management Commitment.
User Community. An Aging System. Project Management
Techniques. Economic Factors. Single Vendor Solution. User
Buy-In. Business Process Reengineering. Leadership.
Interdisciplinary Nature of the Acquisition Team.
Cohesiveness of the Acquisition Team. Characteristics and
Critical Success Factors (CSFs). Lessons Learned.
Conclusion.
8. Information Search.
Information Search and
Sources. Summary.
9. "Investigate, Investigate, Investigate" The Case of Energy Systems Corporation (ESC).
Organizational Profile.
Background. ESC's ES Acquisition Process.
10. Detailed Analysis of The Case of Energy Systems Corporation (ESC).
ESC's Planning Process.
Information Search Process. Selection Process. Evaluation
Process. Choice Process. Negotiation Process. Influences on
the Acquisition Process. Y2K. Obsolete Systems. Well-Known
Issues That Arise During Implementation. Organizational IT
Objective. Business and Technological Reasons. Economic
Factors. Outside Consultants. Project Management
Techniques. User Community. Capped Budget. Single-Vendor
Solution. Integratibility of the Software. Business Process
Reengineering (BPR). Vendor Demonstrations. Ease of
Adaptability of the ES. Technological Preference. User
Buy-In. Leadership. Y2K. Interdisciplinary Nature of the
Acquisition Team. Competency. Characteristics and Critical
Success Factors (CSFs). Lessons Learned. Summary.
11. The Halfway Mark: Selection.
The Selection Process.
Summary.
12. Enterprise Software Evaluation Process: Vendor, Functional, and Technical.
Evaluation Processes and
Tools. Single- or Multiple-Vendor Solutions. Other Vendor
Evaluation Criteria. Functional Evaluation Criteria.
Business Processes. Implementation. Role of the Technical
Evaluation Team. Summary.
13. "Down to the Wire and Then, No Dice" The Case of Telecom International.
Organizational Profile.
Background. Telecom International's ES Acquisition
Process.
14. Detailed Analysis of The Case of Telecom International.
Telecom International's
Planning Process. Present Status Assessment. Information
Search Process. Selection Process. Evaluation Process.
Choice Process. Negotiation Process. Influences.
Geographically Dispersed Team Members. New Management.
Economic Factors. Ownership of Code. Software Support for
Geographically Dispersed Global Operations. Acquisition
Team Composition. New Management. Final Authority Outside
the Acquisition Team. Summary.
15. Choice and Negotiations.
Choice Process.
Negotiation Process.
16. Influences, Critical Success Factors, and Lessons Learned.
Influences. Physical
Location of the Vendor. Y2K. Performance. Ownership of
Code. Organizational Culture. External References. Final
Authority. New Management. User Buy-In. Integrated
Single-Vendor Solution. Economic Factors. Acquisition Team
Composition. Leadership. Past Experience. Steering
Committee. Critical Success Factors (CSFs). Lessons
Learned.
17. Conclusion.
Index.
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Prentice Hall |
| Auteur(s) | Verville |
| Parution | 01/07/2000 |
| Nb. de pages | 282 |
| Format | 18 x 23,5 |
| Couverture | Broché |
| Poids | 621g |
| Intérieur | Noir et Blanc |
| EAN13 | 9780130857316 |
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