Susan Barlow
Biographie de Susan Barlow
SUE BARLOW has worked in the retail and distribution industry and the IT Infrastructure Services business. Her expertise is in the field of Strategic Consultancy, specialising in organisational transformation and development across all business sectors. She co-developed the leading approach called Sense and Respond which was awarded the Best Customer Service Strategy award 2003 in the National UK Business Awards and also received the 2001 European Call Centre of the Year award for Innovation and Creativity and the Best People Development Programme. She is an influential leader in the field of organisational development and change management and is a member of IMD in Lausanne, Switzerland.
Livres de Susan Barlow
Auteurs : Susan Barlow, Mike Faulkner, Stephen Parry
Éditeur : Palgrave
Date de parution : 31/05/2005
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